TERMS AND CONDITIONS

Three-Month VIP 1:1 Dietetic Programme

These Terms and Conditions form an agreement between:

Kirsten Jackson Nutrition LLC, trading as The IBS Dietitian, of DDP Building A2, Dubai Silicon Oasis (“we”, “us”, “our” or “the Dietitian”)

and

the person purchasing or participating in the programme (“you”, “your” or “the Client”).

By purchasing, booking or participating in the Three-Month VIP 1:1 Dietetic Programme, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Programme details

The programme lasts for three consecutive calendar months, beginning on the date of your first consultation.

It includes:

• Three 60-minute individual consultations by video call
• Three written reports, with one provided following each consultation
• One scheduled written review during each eligible programme week between consultations

Your first consultation must normally take place within 30 days of enrolment. All consultations and reviews must be used within the three-month programme period.

The programme cannot ordinarily be paused or extended. We may agree to an extension in exceptional circumstances, but this must be confirmed in writing.

Unused consultations and reviews expire at the end of the programme. They cannot be carried forward, exchanged for cash or transferred to another person.

2. Dietetic and medical responsibilities

The Dietitian will provide evidence-informed assessment, education and recommendations based on the information available and within her professional scope of practice.

Recommendations may need to change if your symptoms, medical circumstances, investigation results or the available evidence change.

You agree to provide complete and accurate information about your symptoms, diagnoses, medications, supplements, allergies, medical history, investigation results and other relevant circumstances. You must notify the Dietitian of any significant changes.

The programme does not replace diagnosis, medical treatment or ongoing care from your doctor. You must not start, stop or change prescribed medication without consulting the prescribing clinician.

The Dietitian may recommend further medical assessment or pause dietetic intervention if it would be inappropriate or unsafe to continue without additional investigation.

This programme does not provide emergency medical care. Email and other communication channels are not continuously monitored. If you experience severe, rapidly worsening or potentially life-threatening symptoms, contact your local emergency service or seek urgent medical assistance.

3. Results and refunds based on outcomes

No guarantee is made or implied about the outcome of the programme or the effectiveness of any particular recommendation.

Individual outcomes vary and can be affected by factors outside the Dietitian’s control. Fees are charged for professional time, assessment, expertise and delivery of the agreed services, rather than for achieving a particular result.

Failure to achieve a particular outcome does not, by itself, entitle you to a refund.

4. Consultations and technology

Consultations are conducted remotely using Zoom or another agreed video-conferencing platform.

You are responsible for attending from a suitable location and ensuring that you have an appropriate device, a working internet connection and sufficient privacy.

If a consultation cannot proceed because of a technical problem on your side, it may be shortened or treated as used. If a technical problem on our side prevents the consultation from taking place, it will be rearranged without charge.

Consultations must not be recorded without the prior written agreement of both parties.

5. Cancellations, rescheduling and lateness

At least 24 hours’ notice must be provided by email if you need to cancel or reschedule a consultation.

One consultation may be rescheduled once during the programme, provided at least 24 hours’ notice is given.

A consultation will ordinarily be treated as used if:

• You cancel or request to reschedule with less than 24 hours’ notice
• You do not attend
• You arrive more than 15 minutes late and there is insufficient time to conduct the consultation properly
• You have already used your permitted rescheduling opportunity

We may make an exception in a genuine emergency, but are not obliged to do so.

If you arrive late, the consultation will still finish at the scheduled time. No additional time, refund or replacement consultation will ordinarily be provided.

If the Dietitian needs to rearrange a consultation, an alternative appointment will be offered. This will not count as your permitted reschedule.

6. Weekly written reviews

The Dietitian will tell you when each review is scheduled, what information is required and when it must be submitted.

The weekly review covers information that can reasonably be assessed within a standard written review. It does not include unlimited correspondence, immediate responses or detailed assessment of a significant new clinical concern that requires a consultation.

Responses are ordinarily provided within two working days of the scheduled review, provided the required information has been submitted on time. Email is not monitored continuously, including during weekends, public holidays or notified periods of leave.

If you do not submit the requested information by the stated deadline, that week’s review may be forfeited. Missed reviews cannot be accumulated or added to the end of the programme.

Questions requiring additional assessment may be held until your next consultation or may require an additional paid appointment.

7. Fees and payment

The total programme fee is £1,890, payable as three monthly instalments of £630.

The instalment arrangement is a payment plan for one fixed three-month programme. It is not a cancellable month-to-month subscription.

By enrolling, you commit to paying the full programme fee, subject to any consumer rights that cannot legally be excluded.

Payments are processed in GBP through the selected payment provider. If you use a non-GBP account, your bank or card provider may apply its own exchange rate or transaction fees. We are not responsible for these charges.

If a payment is unsuccessful or overdue, we may retry the payment and suspend consultations, reviews and other support until the account is brought up to date. Suspension due to non-payment does not automatically extend the programme or remove your responsibility for the remaining payments.

8. Client cancellation

If you choose to stop participating after the programme has begun, payments already made will not ordinarily be refunded and the remaining instalments will remain payable. This is because clinical time and programme capacity have been reserved for you.

This applies if you decide not to continue, do not attend appointments, do not submit information for reviews or do not use the services within the programme period.

Nothing in these Terms affects any cooling-off, cancellation, refund or other rights that cannot legally be excluded under applicable consumer law.

Where applicable law gives you a cooling-off period and you ask us to begin providing services during that period, you may be required to pay for services supplied before cancellation.

9. Ending the programme

We may decline, suspend or discontinue the programme if:

• It is clinically inappropriate or unsafe to continue
• Your needs fall outside the Dietitian’s professional scope
• Payment remains outstanding
• You repeatedly fail to attend or engage
• You provide materially inaccurate or incomplete information
• Professional boundaries are repeatedly breached
• You behave in an abusive, threatening or inappropriate manner
• You attend a consultation while under the influence of alcohol or non-prescribed drugs

If we end the programme for reasons not caused by your conduct or breach of these Terms, you will receive a proportionate refund for prepaid services that cannot be delivered or reasonably rearranged.

10. Confidentiality and data protection

We handle personal and health information in accordance with applicable data-protection law and our Privacy Notice.

Information will be kept confidential but may be processed by service providers used to deliver the programme, including video-conferencing, email, record-storage and payment providers.

Information may also be disclosed where you have consented, where required by law or a professional regulator, for safeguarding purposes, where there is a serious risk of harm, or where necessary to establish or defend a legal claim.

Further information about how we collect, use, store and protect your information is provided in our Privacy Notice: [INSERT PRIVACY NOTICE LINK]

By agreeing to these Terms, you confirm that you have received or had access to the Privacy Notice.

11. Programme materials

Reports, handouts, guides, recordings and other programme materials are owned by or licensed to Kirsten Jackson Nutrition LLC.

They are provided for your personal, non-commercial use only and must not be sold, published, taught, copied for distribution or shared with another person without prior written permission.

Recommendations and reports are prepared for you personally and must not be used as personalised advice for another person.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, Kirsten Jackson Nutrition LLC is not responsible for loss or harm caused by:

• Materially inaccurate, incomplete or withheld information provided by you
• Failure to disclose a relevant medical condition, medication or change in health
• Failure to follow safety advice or seek recommended medical care
• Changes to prescribed treatment made without consulting the prescribing clinician
• Another person using recommendations prepared for you
• Events or technology failures outside our reasonable control

We are not responsible for indirect losses, loss of income, travel costs, childcare costs or other expenses connected with an appointment, to the extent permitted by law.

13. Complaints

If you are unhappy with any aspect of the programme, please contact us in writing as soon as possible so that we have an opportunity to address your concern.

Complaints should be emailed to: [INSERT EMAIL ADDRESS]

Nothing in this section affects your right to contact an appropriate regulator or consumer-protection authority.

14. Governing law

These Terms are governed by the federal laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

Subject to any mandatory consumer rights or jurisdictional requirements, the courts of Dubai, United Arab Emirates, will have jurisdiction over disputes relating to these Terms or the programme.

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

Client agreement

By signing below, purchasing the programme or electronically accepting these Terms, I confirm that:

• I have read and understood these Terms and Conditions
• I understand that the total programme fee is £1,890, paid in three instalments
• I understand that this is a fixed three-month programme and not a monthly membership
• I understand the cancellation and rescheduling provisions
• I understand the limits of weekly written support
• I understand that results cannot be guaranteed
• I have received or had access to the Privacy Notice
• I have had the opportunity to ask questions before agreeing